Our Promise

Your satisfaction is the standard we hold ourselves to. If something isn't right, we will make it right.

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

How to Start a Return

1. Email us at hello@elarashop.com with your order number and reason for return.
2. We will respond within 24–48 hours with return instructions.
3. Ship the item back using a trackable shipping method.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund at no cost to you — no return required.

Non-Returnable Items

• Personal care items (for hygiene reasons)
• Consumable products (supplements, food, skincare opened)
• Items purchased on final sale

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or card issuer.